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1. 50 activities for archieving excellent customer services

by DOANE, Darrl S | Sloat, Rose, D.

Publisher: New Delhi Ane books 2004Availability: Items available for loan: Management and Commerce [Call number: 658.812 DOA] (1).

2. Calming upset customers

by Morgan, Rebecca L.

Publisher: California CRISP Publi. 1989Availability: Items available for loan: Management and Commerce [Call number: 658.812 MOR] (1).

3. Customer service

by WOODS, Allan | Hebron, Lesley | Bradley, Sally.

Publisher: Oxford Heinemann educational pub. 2005Availability: Items available for loan: Management and Commerce [Call number: 658.812 WOO] (1).

4. Effective customer care / Pat Wellington

by WELLINGTON, Pat.

Publisher: London Kogan Page 2010Availability: Items available for loan: Management and Commerce [Call number: 658.12 WEL] (2).

5. Pay Attention!: how to listen, respond, and profit from customer feedback

by Thomas, Ann | Applegate, Jill.

Publisher: New Jersey John Wiley & Sons, Inc. 2010Availability: Items available for loan: Main Library [Call number: 658.812 THO] (1), Management and Commerce [Call number: 658.812 THO] (2).

6. Successful service operations management

by METTERS, Richard | King-Metters, Kathryn | Pullman, Madeleine.

Publisher: [Australia] Thomson 2003Availability: Items available for loan: Management and Commerce [Call number: 658.812 MET] (1). Items available for reference: Management and Commerce [Call number: 658.812 MET] (1).

7. Take their breath away: how imaginative service creates devoted customers

by Bell, Chip, R | Patterson, John, R.

Publisher: New Jersey John Wiley 2009Availability: Items available for loan: Main Library [Call number: 658.812 BEL] (1), Management and Commerce [Call number: 658.812 BEL] (2).

8. Evaluation of patients' expected an d perceived quality of hospital services usi

by Sindhya R.

Edition: Anna UniversityPublisher: Chennai Availability: Items available for reference: Management and Commerce [Call number: 658.812 SIN] (1).

9. Successful help desk management in a week / Jacqueline Chapman

by Chapman, Jacqueline.

Publisher: London Hodder & Stoughton 2000Availability: Items available for loan: Main Library [Call number: 658.812 CHA] (1).

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