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Pay Attention!: how to listen, respond, and profit from customer feedback

By: Thomas, Ann | Applegate, Jill.
Publisher: New Jersey John Wiley & Sons, Inc. 2010Description: xvi, 205 p.ISBN: 9780470563557.Subject(s): Customer servicesDDC classification: 658.812
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S 658.812 THO (Browse shelf) Available 206497

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