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1. Achieving excellence through customer service

by Tschohl , John.

Publisher: New Jersey Prentice Hall 1991Availability: Items available for loan: Management and Commerce [Call number: 658.812 TSC] (1).

2. Customer relationship management essentials / John W. Gosney, Thomas P. Boehm

by GOSNEY, John W | Boehm, Thomas P.

Publisher: Newe Delhi PHI Learning 2000Availability: Items available for loan: Management and Commerce [Call number: 658.812 GOS] (1).

3. Delivering quality service: balancing customer perceptions and expectations

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard, L.

Publisher: New York The Free Press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.812 ZEI] (1).

4. Delivering quality service; balancing customer perceptions and expectations

by Zeithaml, Valarie A.

Publisher: New York The Free press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 ZEI] (1).

5. Key customers: how to manage them profitably / [by] Malcolm Mc Donald, Beth Rogers, Diana Woodburn

by McDONALD, Malcolm | Rogers, Beth | Woodburn, Diana.

Publisher: Oxford Butterworth- Heinemann 2001Availability: Items available for loan: Management and Commerce [Call number: 658.8 MAC] (1).

6. Marketing services: competing through quality

by BERRY, Leonard L.

Publisher: New York The Free Press 1991Availability: Items available for loan: Management and Commerce [Call number: 658.8 BER] (2).

7. On great service: a framework for action

by BERRY, Leonard L.

Publisher: New York The Free Press 1995Availability: Items available for loan: Management and Commerce [Call number: 658.5 BER] (2).

8. Service breakthroughs: changing the rules of the game

by HESKETT, James L.

Publisher: NewYork The Free press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 HES] (2).

9. A Study on the service quality an d customer satisfaction of banking sector in T

by Kannan, J.

Edition: Mannai Rajagopalaswamy GoverPublisher: Tiruvarur Availability: Items available for reference: Management and Commerce [Call number: 658.812 KAN] (1).

10. Influence of servicescape in patient relationship management with reference to s

by Surathkumaar, R.R.

Edition: Alagappa UniversityPublisher: Karaikudi 2016Availability: Items available for reference: Management and Commerce [Call number: 658.812 SUR] (1).

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