Delivering quality service: balancing customer perceptions and expectations
By: Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard, L.
Publisher: New York The Free Press 1990Description: xii, 226 p.ISBN: 29257012.Subject(s): Customer serviceDDC classification: 658.812| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books in Stacks (S)
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Management and Commerce Science & Technology | S | 658.812 ZEI (Browse shelf) | Available | 235547 |
Include Index,Notes and References
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