Service breakthroughs: changing the rules of the game
By: HESKETT, James L.
Publisher: NewYork The Free press 1990Description: xii, 306 p.ISBN: 29146755.Subject(s): Customer ServiceDDC classification: 658.8| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books in Stacks (S)
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Management and Commerce Science & Technology | S | 658.8 HES (Browse shelf) | Available | 235549 | |
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Books in Stacks (S)
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Management and Commerce Science & Technology | S | 658.8 HES (Browse shelf) | Available | 207293 |
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