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1. Measuring customer satisfaction: development and use of questionnaires

by HAYES, Bob E.

Publisher: Milwaukee ASQC Quality Press 1992Availability: Items available for loan: Management and Commerce [Call number: 658.8 HAY] (1).

2. Measuring customer satisfaction: survey design, use and statistical analysis methods

by Hayes, Bob E.

Edition: 2nd ed.Publisher: Milwaukee ASQC Quality Press 1998Availability: Items available for loan: Management and Commerce [Call number: 658.8 HAY] (1).

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