Measuring customer satisfaction: survey design, use and statistical analysis methods
By: Hayes, Bob E.
Publisher: Milwaukee ASQC Quality Press 1998Edition: 2nd ed.Description: xviii, 278 p.ISBN: 087389362X.Subject(s): Cosumer satisfaction-Statistical methodsDDC classification: 658.8| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books in Stacks (S)
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Management and Commerce Science & Technology | S | 658.8 HAY (Browse shelf) | Available | 207792 |
Include Index, Bibliography
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