UOJ Online catalog › Results of search for 'au:"Zeithaml, Valarie A"'

1.

Delivering quality service: balancing customer perceptions and expectations

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard, L.

Publisher: New York The Free Press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.812 ZEI] (1).

2.

No cover image available

Delivering quality service; balancing customer perceptions and expectations

by Zeithaml, Valarie A.

Publisher: New York The Free press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 ZEI] (1).

3.

No cover image available

Services marketing

by ZEITHAML, Valarie A.

Publisher: New York McGraw-Hill 1996Availability: Items available for loan: Management and Commerce [Call number: 658.8 ZEI] (1).

4.

SERVICES marketing: integrating customer focus across the firm

by Zeithaml, Valarie A.

Edition: 6th ed.Publisher: New Delhi McGraw Hill Education 2015Availability: Items available for loan: Main Library [Call number: 658.8 SER] (1), Management and Commerce [Call number: 658.8 SER] (1).

5.

No cover image available

SERVICES Marketing : integrating customer focus across the firm / [by] Valarie A.Zeithaml...[et al]

by Zeithaml, Valarie A....[et al].

Edition: 4th ed.Publisher: New Delhi Tata McGraw-Hill 2009Availability: Items available for loan: Management and Commerce [Call number: 658.8 SER] (1).

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	1.	No cover image available Delivering quality service: balancing customer perceptions and expectations by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard, L. Publisher: New York The Free Press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.812 ZEI] (1). Place hold Add to your cart (remove)
	2.	No cover image available Delivering quality service; balancing customer perceptions and expectations by Zeithaml, Valarie A. Publisher: New York The Free press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.8 ZEI] (1). Place hold Add to your cart (remove)
	3.	No cover image available Services marketing by ZEITHAML, Valarie A. Publisher: New York McGraw-Hill 1996Availability: Items available for loan: Management and Commerce [Call number: 658.8 ZEI] (1). Place hold Add to your cart (remove)
	4.	SERVICES marketing: integrating customer focus across the firm by Zeithaml, Valarie A. Edition: 6th ed.Publisher: New Delhi McGraw Hill Education 2015Availability: Items available for loan: Main Library [Call number: 658.8 SER] (1), Management and Commerce [Call number: 658.8 SER] (1). Place hold Add to your cart (remove)
	5.	No cover image available SERVICES Marketing : integrating customer focus across the firm / [by] Valarie A.Zeithaml...[et al] by Zeithaml, Valarie A....[et al]. Edition: 4th ed.Publisher: New Delhi Tata McGraw-Hill 2009Availability: Items available for loan: Management and Commerce [Call number: 658.8 SER] (1). Place hold Add to your cart (remove)