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Measuring customer satisfaction: survey design, use and statistical analysis methods

Publisher: Milwaukee ASQC Quality Press 1998Edition: 2nd ed.Description: xviii, 278 p.ISBN: 087389362X.Subject(s): Cosumer satisfaction-Statistical methodsDDC classification: 658.8

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Books in Stacks (S)	Management and Commerce Science & Technology	S	658.8 HAY (Browse shelf)	Available		207792

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