Measuring customer satisfaction: survey design, use and statistical analysis methods (Record no. 26573)

000 -LEADER
fixed length control field 00589nam a2200205Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190806084619.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190806b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 087389362X
041 ## - LANGUAGE
Language of text/sound track English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Author Mark HAY
DDC Edition number 23
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hayes, Bob E.
245 ## - TITLE STATEMENT
Title Measuring customer satisfaction: survey design, use and statistical analysis methods
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Milwaukee
Name of publisher, distributor, etc. ASQC Quality Press
Date of publication, distribution, etc. 1998
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 278 p.
500 ## - GENERAL NOTE
General note Include Index, Bibliography
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Cosumer satisfaction-Statistical methods
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Price Full call number Accession Number Date last seen item type
        Management and Commerce Management and Commerce Science & Technology 2018-07-13 Not Known 475.00 658.8 HAY 207792 2018-07-13 Books in Stacks (S)
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