Kaizen strategies for customer care: how to create a powerful customer-care program and make it work / (Record no. 23104)

000 -LEADER
fixed length control field 00529nam a2200169Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20211216100128.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 027361472X
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Author Mark WEl
DDC Edition number 23
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name WELLINGTON, Patricia
245 ## - TITLE STATEMENT
Title Kaizen strategies for customer care: how to create a powerful customer-care program and make it work /
Statement of responsibility, etc. [by] Patricia Wellington
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Name of publisher, distributor, etc. Pitman
Date of publication, distribution, etc. 1995
300 ## - PHYSICAL DESCRIPTION
Extent xiii, 239 p.
500 ## - GENERAL NOTE
General note Includes india
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Price Full call number Accession Number Date last seen item type
        Management and Commerce Management and Commerce Science & Technology 2018-07-13 Not Known 0.00 658.8 WEl 136104 2018-07-13 Books in Stacks (S)
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