WELLINGTON, Patricia
Kaizen strategies for customer care: how to create a powerful customer-care program and make it work / [by] Patricia Wellington - London Pitman 1995 - xiii, 239 p.
Includes india
027361472X
Marketing management
658.8 / WEl
Kaizen strategies for customer care: how to create a powerful customer-care program and make it work / [by] Patricia Wellington - London Pitman 1995 - xiii, 239 p.
Includes india
027361472X
Marketing management
658.8 / WEl