Flying high in a competitive industry : cost-effective service excellence at Singapore airlines (Record no. 190268)

MARC details
000 -LEADER
fixed length control field 00397nam a22001217a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250310114220.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250310b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071249648
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heracleous, Loizos [et al.]
245 ## - TITLE STATEMENT
Title Flying high in a competitive industry : cost-effective service excellence at Singapore airlines
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Singapore
Name of publisher, distributor, etc. McGraw-Hill
Date of publication, distribution, etc. 2006
300 ## - PHYSICAL DESCRIPTION
Extent xxiii, 217 p.
Holdings
Home library Current library Date acquired Source of acquisition Price Total Checkouts Accession Number Date last seen item type
Main Library Main Library 10/03/2025 Individual Donor 2200.00   307809 10/03/2025 Acquisition Item Type
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