Flying high in a competitive industry : cost-effective service excellence at Singapore airlines
Heracleous, Loizos [et al.]
Flying high in a competitive industry : cost-effective service excellence at Singapore airlines - Singapore McGraw-Hill 2006 - xxiii, 217 p.
0071249648
Flying high in a competitive industry : cost-effective service excellence at Singapore airlines - Singapore McGraw-Hill 2006 - xxiii, 217 p.
0071249648