UOJ Online catalog › Results of search for 'au:"BERRY, Leonard L."'

1.

Delivering quality service: balancing customer perceptions and expectations

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard, L.

Publisher: New York The Free Press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.812 ZEI] (1).

2.

Marketing services: competing through quality

by BERRY, Leonard L.

Publisher: New York The Free Press 1991Availability: Items available for loan: Management and Commerce [Call number: 658.8 BER] (2).

3.

On great service: a framework for action

by BERRY, Leonard L.

Publisher: New York The Free Press 1995Availability: Items available for loan: Management and Commerce [Call number: 658.5 BER] (2).

UOJ Online

	1.	No cover image available Delivering quality service: balancing customer perceptions and expectations by Zeithaml, Valarie A \| Parasuraman, A \| Berry, Leonard, L. Publisher: New York The Free Press 1990Availability: Items available for loan: Management and Commerce [Call number: 658.812 ZEI] (1). Place hold Add to your cart (remove)
	2.	Marketing services: competing through quality by BERRY, Leonard L. Publisher: New York The Free Press 1991Availability: Items available for loan: Management and Commerce [Call number: 658.8 BER] (2). Place hold Add to your cart (remove)
	3.	No cover image available On great service: a framework for action by BERRY, Leonard L. Publisher: New York The Free Press 1995Availability: Items available for loan: Management and Commerce [Call number: 658.5 BER] (2). Place hold Add to your cart (remove)