The QUEST for loyalty: creating value through partnership
By: Reichheld, Frederick F | Cook, Scott, d.
Publisher: Boston A Harved Business Review Book 1996Description: xxvi, 278 p.ISBN: 875847455.Subject(s): Customer relationsDDC classification: 658.812Item type | Current location | Collection | Call number | Status | Date due | Barcode |
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Books in Stacks (S) | Management and Commerce Science & Technology | S | 658.812 QUE (Browse shelf) | Available | 235496 |
include Index
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