Reichheld, Frederick F. Cook, Scott, d
The QUEST for loyalty: creating value through partnership - Boston A Harved Business Review Book 1996 - xxvi, 278 p.
include Index
875847455
Customer relations
658.812 / QUE
The QUEST for loyalty: creating value through partnership - Boston A Harved Business Review Book 1996 - xxvi, 278 p.
include Index
875847455
Customer relations
658.812 / QUE