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The QUEST for loyalty: creating value through partnership

Publisher: Boston A Harved Business Review Book 1996Description: xxvi, 278 p.ISBN: 875847455.Subject(s): Customer relationsDDC classification: 658.812

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.812 QUE (Browse shelf)	Available		235496

Previous			No cover image available	No cover image available		No cover image available		Next
Previous	658.812 DOA 50 activities for archieving excellent customer services	658.812 KUM Customer relationship management: concepts and cases	658.812 MOR Calming upset customers	658.812 QUE The QUEST for loyalty: creating value through partnership	658.812 REL Relationship marketing for competitive advantage: winning and keeping customers	658.812 RIC Understanding customers	658.812 THO Pay Attention!: how to listen, respond, and profit from customer feedback	Next

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