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Service management and marketing: managing the moments of truth in service compe

Publisher: Totonto Lexington Books 1990Description: xxii, 298 p.ISBN: 669200352.Subject(s): Service industries-MarketingDDC classification: 658.8

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Item type	Current location	Collection	Call number	Status	Date due	Barcode
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.8 GRO (Browse shelf)	Available		235221
Books in Stacks (S)	Management and Commerce Science & Technology	S	658.8 GRO (Browse shelf)	Available		235034

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