Gronroos, Christian
Service management and marketing: managing the moments of truth in service compe - Totonto Lexington Books 1990 - xxii, 298 p.
669200352
Service industries-Marketing
658.8 / GRO
Service management and marketing: managing the moments of truth in service compe - Totonto Lexington Books 1990 - xxii, 298 p.
669200352
Service industries-Marketing
658.8 / GRO