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Pay Attention!: how to listen, respond, and profit from customer feedback (Record no. 30859)

000 -LEADER
fixed length control field 00562nam a2200205Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190805161805.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190805b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470563557
041 ## - LANGUAGE
Language of text/sound track English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Author Mark THO
DDC Edition number 23
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Thomas, Ann
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Applegate, Jill
245 ## - TITLE STATEMENT
Title Pay Attention!: how to listen, respond, and profit from customer feedback
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Jersey
Name of publisher, distributor, etc. John Wiley & Sons, Inc.
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 205 p.
500 ## - GENERAL NOTE
General note Include Index,Notes
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Price Full call number Accession Number Date last seen item type
        Main Library Main Library Science & Technology 2018-07-13 Not Known 24.95 658.812 THO 206471 2018-07-13 Books in Stacks (S)
        Management and Commerce Management and Commerce Science & Technology 2018-07-16 Not Known 24.95 658.812 THO 206472 2018-07-16 Books in Stacks (S)
        Management and Commerce Management and Commerce Science & Technology 2018-07-16 Not Known 24.95 658.812 THO 206497 2018-07-16 Books in Stacks (S)
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