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Successful service operations management (Record no. 39140)

000 -LEADER
fixed length control field	00589nam a2200229Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20230724115010.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	190806b \|\|\|\|\| \|\|\|\| 00\| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	324135564
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0324135602 [CD]
041 ## - LANGUAGE
Language of text/sound track	English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Author Mark	MET
DDC Edition number	23
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	METTERS, Richard
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	King-Metters, Kathryn
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Pullman, Madeleine
245 ## - TITLE STATEMENT
Title	Successful service operations management
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	[Australia]
Name of publisher, distributor, etc.	Thomson
Date of publication, distribution, etc.	2003
300 ## - PHYSICAL DESCRIPTION
Extent	xix,374 p.+ CD-ROM
500 ## - GENERAL NOTE
General note	Include Index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type	Books in Reference (R)

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Permanent Location	Current Location	Shelving location	Date acquired	Source of acquisition	Price	Full call number	Accession Number	Date last seen	item type
				Management and Commerce	Main Library	e- Resources Section	2018-07-13	Backlog	250.00	658.812 MET	NB818	2021-08-11	CD - Use in Library (PR)
				Management and Commerce	Management and Commerce	Science & Technology	2018-07-13	Not Known	0.00	658.812 MET	158225	2018-07-13	Books in Reference (R)

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