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METTERS, Richard King-Metters, Kathryn Pullman, Madeleine

Successful service operations management - [Australia] Thomson 2003 - xix,374 p.+ CD-ROM

Include Index

ISBN: 324135564 0324135602 [CD]

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812 / MET

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