Wilson, Alan
SERVICES marketing: integrating customer focus across the firm - 2nd ed. - London McGraw-Hill 2012 - xxv, 559 p.
9780077131715
658.8 / SER
SERVICES marketing: integrating customer focus across the firm - 2nd ed. - London McGraw-Hill 2012 - xxv, 559 p.
9780077131715
658.8 / SER