| 000 | 00606nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20250402085340.0 | ||
| 008 | 250310b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780814415382 | ||
| 041 | _aEN | ||
| 082 |
_223 _a658.8 _bING |
||
| 100 | _aInghilleri, Leonardo | ||
| 100 | _aSolomon, Micah | ||
| 245 |
_aExceptional service, exceptional profit : _bthe secrets of building a five-star customer service organization |
||
| 260 |
_aNew York: _bAmacom, _c2010. |
||
| 300 | _axvi, 170 p. | ||
| 500 | _aIncludes Notes and Index | ||
| 650 | 4 |
_aConsumer satisfaction _94008 |
|
| 942 | _cS | ||
| 999 |
_c190266 _d190265 |
||