TY  - BOOK
AU  - Inghilleri, Leonardo 
AU  - Solomon, Micah
TI  - Exceptional service, exceptional profit : : the secrets of building a five-star customer service organization
SN  - 9780814415382
U1  - 658.8 23
PY  - 2010///
CY  - New York
PB  - Amacom
KW  - Consumer satisfaction
N1  - Includes Notes and Index
ER  -