Exceptional service, exceptional profit : (Record no. 190266)

MARC details
000 -LEADER
fixed length control field 00606nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250402085340.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250310b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814415382
041 ## - LANGUAGE
Language of text/sound track English
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
DDC Edition number 23
Classification number 658.8
Author Mark ING
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Inghilleri, Leonardo
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Solomon, Micah
245 ## - TITLE STATEMENT
Title Exceptional service, exceptional profit :
Remainder of title the secrets of building a five-star customer service organization
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York:
Name of publisher, distributor, etc. Amacom,
Date of publication, distribution, etc. 2010.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 170 p.
500 ## - GENERAL NOTE
General note Includes Notes and Index
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction
9 (RLIN) 4008
942 ## - ADDED ENTRY ELEMENTS (KOHA)
item type Books in Stacks (S)
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Price Total Checkouts Full call number Accession Number Date last seen item type
        Management and Commerce Management and Commerce Science & Technology 10/03/2025 Individual Donor 1200.00   658.8 ING 307807 10/03/2025 Books in Stacks (S)
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