000 00398nam a2200145Ia 4500
008 180712s9999 xx 000 0 und d
020 _a875845622
082 _a658.8
_bMAR
100 _aMartin, John E.
245 _aCommand performance: the art of delivering quality service
260 _a[S.l]
_bA Harvard business review book
_c1994
300 _axx, 260 p.
650 _aManagement
942 _cS
999 _c8860
_d8860