000			00401nam a2200145Ia 4500
008			180712s9999 xx 000 0 und d
020			_a70066787
082			_a658.562 _bBEY
100			_aBounds, Greg
245			_aBEYOND total quality management: toward the emerging paradigm
260			_aNew York _bMcGraw-Hill _c1994
300			_axxviii, 817 p.
650			_aTotal quality management
942			_cS
999			_c5688 _d5688