| 000 | 00437nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a875844480 | ||
| 082 |
_a658.4 _bREI |
||
| 100 | _aReichheld, Frederick F. | ||
| 245 | 4 | _aThe Loyalty effect: the hidden force behind growth, profits, and lasting value | |
| 260 |
_aBoston _bHarvard business school press _c1996 |
||
| 300 | _axii, 323 p. | ||
| 650 | _aCustomer relations | ||
| 942 | _cS | ||
| 999 |
_c43201 _d43201 |
||