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008 180712s9999 xx 000 0 und d
020 _a8178083264
082 _a658.4038
_bTIW
_223
100 _aTIWANA, Amrit
245 4 _aThe essential guide to knowledge management: E-Business and CRM applications
260 _aDelhi
_bPearson education
_c2001
300 _axxiv,315 p.-
440 _aEssential guide series
500 _aIncludes glossary and index.
650 _aKnowledge management
650 0 _aManagement
_9120841
942 _cS