| 000 | 00589nam a2200229Ia 4500 | ||
|---|---|---|---|
| 999 |
_c39140 _d39140 |
||
| 005 | 20230724115010.0 | ||
| 008 | 190806b ||||| |||| 00| 0 eng d | ||
| 020 | _a324135564 | ||
| 020 | _a0324135602 [CD] | ||
| 041 | _aEN | ||
| 082 |
_a658.812 _bMET _223 |
||
| 100 | _aMETTERS, Richard | ||
| 100 | _aKing-Metters, Kathryn | ||
| 100 | _aPullman, Madeleine | ||
| 245 | _aSuccessful service operations management | ||
| 260 |
_a[Australia] _bThomson _c2003 |
||
| 300 | _axix,374 p.+ CD-ROM | ||
| 500 | _aInclude Index | ||
| 509 | _aNS | ||
| 650 | _aCustomer services | ||
| 942 | _cR | ||