000			00412nam a2200157Ia 4500
008			180712s9999 xx 000 0 und d
020			_a9788131759394
082			_a658.8 _bLOV
100			_aLovelock, Christopher
245			_aServices marketing: people, technology, strategy
250			_a7th ed.
260			_aNoida _bPearson _c2016
300			_axxi, 683 p.
650			_aMarketing-Management
942			_cR
999			_c36614 _d36614