000			00385nam a2200145Ia 4500
008			180712s9999 xx 000 0 und d
020			_a9780077131715
082			_a658.8 _bSER
100			_aWilson, Alan
245			_aSERVICES marketing: integrating customer focus across the firm
250			_a2nd ed.
260			_aLondon _bMcGraw-Hill _c2012
300			_axxv, 559 p.
942			_cR
999			_c36610 _d36610