000 00306nam a2200121Ia 4500
008 180712s9999 xx 000 0 und d
020 _a9788131516478
100 _aBateson, John G.
245 _aServices marketing
250 _a4th ed.
260 _aAndover
_bCengage Learning
_c2012
300 _axvii, 468p.
999 _c36605
_d36605