000			00548nam a2200193Ia 4500
999			_c36604 _d36604
005			20220311141145.0
008			180712s9999 xx 000 0 und d
020			_a8131516474
082			_a658.8 _bBAT _223
100			_aBATESON, John E. G.
245			_aServices Marketing _cJohn E. G. Bateson, K. Douglas Hoffman
250			_a4th ed.
260			_aAndover _bCengage Learning _c2011
300			_axvii, 468p.
500			_aIncludes glossary and index.
650			_aServices marketing
700			_9130422 _aDouglas Hoffman, K.
942			_cR