| 000 | 00376nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a803949200 | ||
| 082 |
_a658.8 _bSER |
||
| 100 | _aRust, Roland T., ed. | ||
| 245 | _aSERVICE quality: new directions in theory and practice | ||
| 260 |
_aLondon _bSage _c1994 |
||
| 300 | _aix, 289 p. | ||
| 650 | _aManagement | ||
| 942 | _cS | ||
| 999 |
_c36600 _d36600 |
||