| 000 | 00433nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a669200352 | ||
| 082 |
_a658.8 _bGRO |
||
| 100 | _aGronroos, Christian | ||
| 245 | _aService management and marketing: managing the moments of truth in service compe | ||
| 260 |
_aTotonto _bLexington Books _c1990 |
||
| 300 | _axxii, 298 p. | ||
| 650 | _aService industries-Marketing | ||
| 942 | _cS | ||
| 999 |
_c36595 _d36595 |
||