000 | 00479nam a2200169Ia 4500 | ||
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999 |
_c34232 _d34232 |
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005 | 20211231152053.0 | ||
008 | 180712s9999 xx 000 0 und d | ||
020 | _a70145113 | ||
082 |
_a658.5 _bCRO _223 |
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100 | _aCROSBY, Philip B. | ||
245 |
_aQuality without tears: the art of hassle-free management / _c[by] Philip B.Crosby |
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260 |
_aNew York _bMcGraw-Hill _c1984 |
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300 | _axv, 205 p. | ||
500 | _aIncludes index. | ||
650 | _aQuality assurance | ||
942 | _cR |