000			00368nam a2200145Ia 4500
008			180712s9999 xx 000 0 und d
020			_a77077466
082			_a658.8 _bPAL
100			_aPALMER, Adrian
245			_aPrinciples of services marketing
260			_aLondon _bThe McGraw-hill _c1994
300			_axv, 345 p.
650			_aMarketing-management
942			_cS
999			_c33161 _d33161