| 000 | 00562nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c30859 _d30859 |
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| 005 | 20190805161805.0 | ||
| 008 | 190805b ||||| |||| 00| 0 eng d | ||
| 020 | _a9780470563557 | ||
| 041 | _aEN | ||
| 082 |
_a658.812 _bTHO _223 |
||
| 100 | _aThomas, Ann | ||
| 100 | _aApplegate, Jill | ||
| 245 | _aPay Attention!: how to listen, respond, and profit from customer feedback | ||
| 260 |
_aNew Jersey _bJohn Wiley & Sons, Inc. _c2010 |
||
| 300 | _axvi, 205 p. | ||
| 500 | _aInclude Index,Notes | ||
| 509 | _aNS | ||
| 650 | _aCustomer services | ||
| 942 | _cS | ||