000			00589nam a2200205Ia 4500
999			_c26573 _d26573
005			20190806084619.0
008			190806b ||||| |||| 00| 0 eng d
020			_a087389362X
041			_aEN
082			_a658.8 _bHAY _223
100			_aHayes, Bob E.
245			_aMeasuring customer satisfaction: survey design, use and statistical analysis methods
250			_a2nd ed.
260			_aMilwaukee _bASQC Quality Press _c1998
300			_axviii, 278 p.
500			_aInclude Index, Bibliography
509			_aNS
650			_aCosumer satisfaction-Statistical methods
942			_cS