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082 _a658.8
_bWAT
_223
100 _aWATKINS, Charley
245 _aMarketing, sales and customer services: understanding the theory and practice of selling through service /
_c[by] Charley Watkins
260 _aDelhi
_bA.L.T.B.S Pub.
_c2002
300 _ax, 348 p.-
500 _aIncludes appendixes and index.
650 _aMarketing Management
942 _cS