| 000 | 00364nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a9080232211 | ||
| 082 |
_a658.562 _bMAN |
||
| 100 | _aKunst,Paul., ed. | ||
| 245 | _aMANAGING service quality | ||
| 260 |
_aLondon _bPaul Chapman Publi. _c1995 |
||
| 300 | _ax, 190 p. | ||
| 650 | _aService quality | ||
| 942 | _cS | ||
| 999 |
_c25525 _d25525 |
||