| 000 | 00529nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c23104 _d23104 |
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| 005 | 20211216100128.0 | ||
| 008 | 180712s9999 xx 000 0 und d | ||
| 020 | _a027361472X | ||
| 082 |
_a658.8 _bWEl _223 |
||
| 100 | _aWELLINGTON, Patricia | ||
| 245 |
_aKaizen strategies for customer care: how to create a powerful customer-care program and make it work / _c[by] Patricia Wellington |
||
| 260 |
_aLondon _bPitman _c1995 |
||
| 300 | _axiii, 239 p. | ||
| 500 | _aIncludes india | ||
| 650 | _aMarketing management | ||
| 942 | _cS | ||