| 000 | 00483nam a2200193Ia 4500 | ||
|---|---|---|---|
| 999 |
_c1920 _d1920 |
||
| 005 | 20190806084424.0 | ||
| 008 | 190806b ||||| |||| 00| 0 eng d | ||
| 020 | _a013005125X | ||
| 041 | _aEN | ||
| 082 |
_a658.812 _bTSC _223 |
||
| 100 | _aTschohl , John | ||
| 245 | _aAchieving excellence through customer service | ||
| 260 |
_aNew Jersey _bPrentice Hall _c1991 |
||
| 300 | _avii, 294 p. | ||
| 500 | _aInclude Index | ||
| 509 | _aNS | ||
| 650 | _aCustomer service | ||
| 942 | _cS | ||