000 00313nam a2200109Ia 4500
008 230131s9999 xx 000 0 und d
082 _a658.4
_bPLU
100 _aPLUNKETT, WarrenR
245 0 _aManagement: meeting and exceeding customer expectations
260 _a[Australia]
_bSouth-Western
_c2002
942 _cPRCD
999 _c170421
_d170420