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020 _a9780749459970
082 _a658.12
_bWEL
_223
100 _aWELLINGTON, Pat
245 _aEffective customer care /
_cPat Wellington
260 _aLondon
_bKogan Page
_c2010
300 _axiv, 130 p.
509 _aNS
650 _aCustomer services
650 4 _aCustomer relations
_94403
942 _cR