000			00717nam a22001577a 4500
999			_c125123 _d125122
005			20191125102318.0
008			191125b ||||| |||| 00| 0 eng d
082			_223 _a658.8343 BAL
100			_998502 _aBalathandayuthapani, M
245			_aImpact of service quality, service recovery and sales promotion on satisfaction, loyalty and intention to purchase among the generation y customers of online retailers in Coimbatore _bThesis submitted to Bharathiar University for the award of Degree of Doctor of Philosophy in Management
260			_aTamilNadu _bJansons school of Business _c2018
300			_a129 p.
650		0	_998503 _aConsumer satisfaction-Evaluation
720			_aDr. C.Suriyaprakash
942			_cPR