| 000 | 00443nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 190529s9999 xx 000 0 und d | ||
| 020 | _a877572003 | ||
| 082 |
_a658.8 _bSER |
||
| 100 | _aServices Marketing Conference (8th : 1989 : San Francisco, C | ||
| 245 | 0 | _aService excellence: marketing's impact on performance | |
| 260 |
_aChicago _bAmerican Marketing Association _c1989 |
||
| 300 | _avi, 188 p. | ||
| 650 | _aMarketing | ||
| 942 | _cS | ||
| 999 |
_c116802 _d116801 |
||